1. Contracting party and service notice
This User Agreement is entered into between you and 合肥京灵智康科技有限责任公司 (the "Company"). The Company provides traceable product support. Available services, supported products and territories are governed by approved product materials and signed agreements.
- Submit issues through an official service channel published on this website.
- Provide the product identifier, symptoms, time of occurrence and necessary diagnostics.
- Do not send batteries, hazardous materials or unrelated personal data without confirmation.
2. Warranty terms
Warranty start dates, periods, covered parts and proof requirements remain subject to approved product materials.
Eligible manufacturing or material defects may be addressed by repair, replacement or another reasonable remedy under the final policy.
3. Exclusions
Free coverage generally excludes misuse, operation outside approved limits, unauthorised modification, accidental damage, normal wear and products with altered identifiers. Paid inspection may remain available where safe and lawful.
4. Liability limitations
Liability is governed by applicable law and signed agreements. Back up relevant data before service and remove information that is not required for diagnosis.
5. Inspection, exchange and repair
We verify the request, perform initial diagnosis and provide shipping instructions when return-to-depot service is required.
Inspection results, proposed work, fees and expected timing will be communicated before chargeable work begins.
6. Getting support
Use an official channel published on the website contact page. For an immediate safety concern, stop using the product and disconnect power where it is safe to do so.